All families are entitled to high-quality customer service in a language they understand. First, determine the language the family speaks; then, we use one of the supports below.

Face-to-face interpretation

Bilingual staff assigned to a school with ELD programming can assist with interpretation as their schedules allow. They may also provide limited translation services and interpretation for family meetings, phone calls home, and other schoolwide events. Bilingual staff members may be able to support meetings and events after school hours. An online request for an interpreter should be submitted at least five days before the event.

Telephonic Interpretation

ACSI is the district’s interpretation service which can be accessed using a PIN number specific to a school or central office location. ACSI provides Over-the-Phone (OPI) and Video Remote (VR) interpretation. For communication regarding Special Education services, please contact the Office of Special Education.

Translation

City Schools produces many printed documents in English and Spanish, and the website can be translated into multiple languages by selecting the desired language at the top right of any page. In addition, the district has a contract with TransACT which houses numerous school-related documents in multiple languages.