The AMP team has put together helpful tips and an FAQ to assist you in navigating the UKG Ready timekeeping system more effectively. Whether you’re looking for quick solutions or in-depth guidance, these resources are designed to make your experience smoother and more efficient.
Available UKG Ready resources include:
- Enabling Accessibility Features
- Mobile App download instructions
- Mac installation instructions
- Translated materials! We have translated documents for our Timeclock instructions and How to change the Language settings in UKG Ready!
Updating your referred language in UKG Ready:
i. UKG AMP Project QRG_Change Your Profile_Language.pdf
ii. UKG AMP Project QRG_Change Your Profile_Language_Spanishversion.pdf
- Policy on location settings. All employees must have their settings turned on. If anyone notices any of their employees that clock using the app that doesn’t have a map next to their punch, they need to contact Amp communications asap. They should be seeing the first screenshot.
For iPhones, precise location needs to be turned on. If not, this may cause issues in the future. Without precise location it gives an approx. stamp, which wouldn’t help anyone if they are trying to assure an employee is clocking inside the building.
- Submitting a HEAT ticket - types of issues to submit:
UKG access/login issues
Password resets
Incorrect Employee information
No employees (for Timekeepers)
Missing features
Contact the IT Service Desk: For issues that are not resolved via self-service support. Call the Service Desk at (443) 642-3000, select option # 6 for Fusion, or
Submit tickets via the HEAT portal. A team member will contact you to address your issue or escalate it to the appropriate subject matter experts.
cityschools2013.sharepoint.com/sites/NewERPImplementation/Shared Documents/Forms/AllItems.aspx?id=%2Fsites%2FNewERPImplementation%2FShared Documents%2FAMP Academy%2FFinance Resources%2FCreating Self Service AMP HEAT Tickets%2Epdf&parent=%2Fsites%2FNewERPImplementation%2FShared Documents%2FAMP Academy%2FFinance Resources
- Position Hierarchy: If there are changes/updates to position hierarchy, please use form to submit requests: SY24-25 Position Hierarchy Changes (smartsheet.com)