For Google Classroom, students will need to log in. You will need your student ID number and a password. If you need to reset your password, please contact your teacher.

How can families obtain laptops for their children?

Baltimore City Public Schools have updated their device distribution process. Families in need of devices should contact their child's school directly for assistance, as Chromebooks are no longer distributed or exchanged at the Central Office. School staff can request devices for students, with an expected delivery time of 7-10 business days. Devices are preassigned to specific students and should be issued accordingly.

Baltimore City Public Schools Distribution

What is the acceptable use policy for student devices?

Baltimore City Public Schools has an Internet Safety and Acceptable Use of Technology policy that outlines the responsibilities and expectations for students using district-issued devices. The policy emphasizes safe and ethical use of technology resources.

Baltimore City Schools Policy

What should families do if a school-issued laptop is damaged or lost?

For the 2024-2025 school year, students and their parents or caregivers are financially responsible for intentional damage to or loss of any Chromebook or other devices assigned to the student. Fees related to repair or replacement of a damaged device will be outlined in a repair cost chart provided by the school. Schools are responsible for collecting damage or replacement fees and working with families to ensure these obligations are met.

What should I do if my child's laptop was stolen?
If a school-issued laptop is lost or stolen, families should report the incident to the school immediately. In cases of theft, a police report may be required before a replacement device is issued.

Are there any software or apps pre-installed on school laptops?
Yes, school-issued laptops come pre-installed with essential educational software, such as Google Classroom, Zoom, and other district-approved learning applications. Some restrictions may be in place to ensure safe and appropriate usage.

How can I set up parental controls on my child's school laptop?
School-issued laptops typically have built-in security settings managed by the district. However, parents can request guidance from the school on additional ways to monitor their child's online activity at home.

Can students keep their laptops over the summer?
Laptop retention policies vary by school and grade level. Some students may be required to return their devices at the end of the school year, while others (especially those in summer learning programs) may be allowed to keep them. Families should check with their school for specific guidance.

How can families access technical support for school-issued devices?

If a child's loaner computer is not working properly, families can call the help desk at 443-984-2001, Monday to Friday, 8 am to 3 pm, for assistance.

How do I reset my child's password?

For Google Classroom, students will need to log in. You will need your student ID number and a password. If you need to reset your password, please contact your teacher.

Can students use personal laptops instead of school-issued devices?
Most Baltimore City schools require students to use district-issued devices to ensure compatibility with educational software and security protocols. However, families should check with their child's school for specific policies regarding personal devices.

Are there programs providing free laptops to low-income households?

Yes, through a grant from the State of Maryland's Connected Devices Program, Baltimore City received 30,000 Chromebooks for distribution to eligible households. The Enoch Pratt Free Library partnered in this initiative. As of December 20, 2024, the Chromebook distribution program is complete. However, Chromebooks may still be borrowed from any library location by customers 13 or older with a Pratt Library card.

Enoch Pratt Free Library

Are there other resources for obtaining affordable computers and internet access?

Organizations like PCs for People offer affordable refurbished computers and low-cost internet services to eligible individuals and families in Baltimore. More information is available on their website

Are there resources to help families with internet access at home?

Yes, All City Schools families are automatically qualified for a $30 monthly discount for home or mobile internet services, through the Federal Communications Commission’s Affordable Connectivity Program (ACP).

How can students access virtual learning platforms?

In situations where virtual learning is necessary, such as during inclement weather, City Schools utilizes platforms like Zoom and Google Classroom to facilitate online instruction. Students should be familiar with these tools to participate effectively in virtual classes.

Baltimore City Public Schools Virtual Learning

What should graduating seniors do with their school-issued devices?

Graduating seniors are reminded to return their district-issued laptops and hotspots before graduation day.